VedAvatar › Refund policy
Refund & Cancellation Policy
VedAvatar sells digital services that are delivered instantly. This policy explains when you get your money back.
1. Failed services are refunded automatically
- If a paid reading, report, PDF export or other AI service fails after you were charged, the app returns the amount to your VedAvatar wallet within minutes, without you having to ask.
- If a live call fails to connect before the astrologer speaks, its first minute is refunded automatically. Minutes of a call that was connected are not refunded. An Ask Guru question that could not be answered is refunded, or not counted if it was free.
- If a written horoscope you open (today, yesterday or tomorrow) cannot be prepared, its price is returned to your wallet at once (on a plan, it is not counted), and the date stays closed so you can open it again later. The calculated horoscope stays free.
- Automatic refunds are limited to 10 per account per day to prevent misuse; contact us if you need more.
2. Wallet top-ups
- Top-ups are added to your wallet as soon as the payment is confirmed. Wallet balance is used only within VedAvatar and cannot be withdrawn or transferred.
- Bonus credit (the welcome credit, a plan's extra credit on top-ups, or credit from a code) is not refunded or paid out. If a top-up that carried a bonus is refunded, its bonus is removed too.
- If money left your account but your wallet was not credited, or you were charged twice, write to us with the payment ID from your receipt. Once verified, we credit your wallet or refund the original payment method.
3. Plans (Shubh, Blessed, Astrologer)
- A plan is a one-time payment for 30 days and does not renew automatically.
- You can cancel at any time: your plan keeps working until the end of the paid period, and the unused part is not refunded.
- Upgrading to a higher plan credits the unused value of your current period towards the new plan.
4. Not refundable
Readings, reports and PDFs once delivered; live call minutes already used; questions already answered by Ask Guru; an Ask Guru question pack once bought; a horoscope day or month once opened; the fee for an extra profile once the profile has been created; and bonus credit of any kind.
5. How to ask for a refund
Email support.vedavatar@gmail.com from your registered email address with the date, the amount and the payment ID from your receipt. Refunds to a card, UPI or bank account go back through our payment partner; banks usually take 5–7 working days to show them.
Last updated: 2026-10-19
Readings are traditional interpretation for guidance and self-reflection, not certainties, and not medical, legal or financial advice. Every astrologer on VedAvatar is an AI persona. Align • Awaken • Ascend